ONLINE ASSIGNMENT

FACE - To - FACE COMMUNICATION & COMMUNICATION THROUGH TECHNOLOGY - RELEVANCE IN THE PRESENT SCENARIO

 
SUBMITTED TO ,
SUDHA PV
ASSI . LECTURER
GENERAL SCIENCE

                          INTRODUCTION

        Communication is a learned skill. However, while most people are born with the
physical ability to talk, not all can communicate well unless they make special efforts to develop and refine this skill further. Very often, we take the ease with which we communicate with each other for granted, so much so that we sometimes forget how complex the communication process actually is. The main two communications are Face to Face Communication & Communication through Technology.
                  Face to face communication is an important medium of oral communication. Everyday people exchange their ideas and opinions through Face to face communication whenever they get chance. It is widely used technique of oral but informal communication. Definition of face to face communication, Meaning of face to face communication is " When a small group of people or only two persons involve them in informal talking when they come to face to face, it is called face to face Communication. In other word, when two or more persons persons talk to each other physically, it can be termed as face to face Communication. It is one kind of two-way oral communication as both the parties are involved here in conversation " Business Communication ".
            Hence, all the informal talks that place when people come to face to face are considered as face to face conversations. However, telephone conversation cannot be termed as face to face conversation, through it is an oral communication. But the presidents of two countries greeting with each other with a smile and shaking hands warmly are engaged in face to face conversations through their communication is not oral due to lack of uniqueness in language.
            In the technology used communication is the term for the information technology that stresses the role of unified communications and the integration of telecommunications and computers,storage, and audiovisual systems, that enable users to access, store,transmit,and manipulate information. ICT is a broad subject and the concepts are evolving. It covers any product that will store, retrieve, manipulate, transmit or receive information electronically in adigital form  ( e.g., personal computers, digital television, email, or robots ).

        FACE TO FACE COMMUNICATION

                       Face-to-face communication or face-to-face interaction or face-to-face discourse is a concept in sociology, linguistics, media and communication studies describing social interaction carried out without any mediating technology technology Face-to-face interaction is defined as the mutual influence of individuals’ direct physical presence with his/her body language. Face-to-face interaction is one of the basic elements of the social system, forming a significant part of individual socialization and experience gaining throughout one's lifetime. Similarly it is also central to the development of various groups and organizations composed of those individual. 

   CHARACTERSTICS OF THE FACE  
                       TO FACE COMMUNICATION 

                          Face to face communication is an informal oral communication technique. It has some unique characteristics that are not found in other communication methods. The important characteristics of face to face conversation are discussed below:       

1. STRAIGHT COMMUNICATION : The important feature of face to face communication is that it is very much direct or straight. The parties involved in Face to face communication exchange message directly without using any media. No other communication technique is as direct as it is. 

2. INFORMAL : Face to face communication is very informal. Under this method the sender and the receiver exchange message freely and openly. No formalities are maintained here. 

3. MUTUAL RELATION : Face to face communication depends on the mutual relationship between the sender and receiver of the message. Nobody can inference in such type of communication.

4. NO COST COMMUNICATION : Face to face communication is a no cost communication in nature as it does not require any instrumental arrangements. 

5. WIDELY USED :  Face to face communication takes place in the form of face to face conversation. Because of its inherent nature, it is widely used in every sphere of life. 

6. WORD OF MOUTH EFFECT : Another important characteristic of face to face communication is that it produces huge word of mouth effect. It helps to spread the positive and negative news about anything of the message. 

7. NO LEGAL BASE : Face to face communication or communication does not have any legal accept ability as I is not written. Face to face communication is almost like invisible communication. 

8. SPREAD OF RUMOR : Face to face communication often helps to spread rumor that may create negative image of the organisation.

9. Effect of Facial Expression: Another important characteristic of Face to face communication or communication is that here the facial expression of the sender and the receiver has immense effect of the entire communication or conversation process.

10. Instant Feedback: An important nature of face to face communication is that it produces instant and quick feedback.    

           ADVANTAGES OF FACE TO FACE

                              COMMUNICATION

        In this modern age of tecnologically driven business, it can be easy to push aside actual, physical , physical human interaction for communication via electronic device . We email,we IM , We use social media, we text, we talk on the phone...  but we often forget that all of these are missing one common component......real, face to face , human interaction.

        Therefore, the question must be asked......does it matter ? Does face to face time with your team really make a difference to them, or are they more than willing to receive their instructions via email and through phonecalls?

         This is a great question, and I believe that it is one that holds a lot of relevancy today. We do live in an age of electronic communication, and it does help us in a lot of ways... but has it gone too far? Are many employees feeling disconnected due to a lack of human interaction, and is it having detrimental effects on their productivity?

        I think that, to be honest, the answer is different for everyone. There might be people our their who don't mind not speaking face to face as often, through I do believe that the largest percentage of people would benefit from more actual, tangible human interaction... especially where their management is concerned.

        I guess the real question would be, then, is 'what are the advantages of face to face communication over communication via electronic devices?' That is actually a great question, and here are some answers that might help you to arrive at decision that will work the best for your team and in your organisation.

1. Face to Face Communication Creates More Motivation

        There is no denying fact that speaking to someone in person can make it much easier to motivate them. Of course, you would write a long winded message to your employees telling them how much they do for the company, but is this going to be more effective than walker up to them, and thanking them in person for their hard work? While you can definitely contribute to motivatinyour team through electronic communication, there is no doubt that face to face communication has a special relevance in this area. 

2. Face to Face Communication Makes It Easier to Sense what a Person is Really Thinking 

        While it might possible to "read" a person based on the language in their emails , there is no greater way to gauge what an individual is thinking than to speak to them in a person. Did you know that spoken words account for less than 10 percentage of the communication between humans? The rest consists of body language, voice inflection, facial cues, etc.

3. Face to Face Communication Creates a Bond

        Whether you want to call it friendship, cameraderie, or simply a good working relationship, developing a real bond with someone is far more difficulty if you don't ever get to speak to them face to face. When it comes to your team, you are likely going to need to develop at least a decent amount of trust for each other.

4. Instant Feedback

        Face to face communication gives instant feedback. Doubts and misunderstandings are cleared on the spot. So immediate feedback.

5. Confidential

        In face to face communication, all secret and confidential matters are revealed to the trusted person privately.

6. Useful for Interviews

        Face to face communication is used to good advantage in new job interviews, general interviews of public figures and also for on job training.

                     DISADVANTAGES OF

           FACE TO FACE COMMUNICATION

 Disadvantages of face to face communication over Written Communication are follows ; 

           1. Unsuitable for some people

           2. Unsuitable for large audience

           3. Unsuitable for large organizations

           4. Not accountable

            5. Low legal and reference value

            6. Poor retention by listener

Disadvantages of face to face communication in business are : 

  1. Unsuitable for some people

          Face to face communication may not be suitable for people who are nervous or poor communication.

  2. Unsuitable for large audience

        Face to face communication is not possible to establish a proper report with a large group, through face to face communication. 

  3. Unsuitable for large organizations

       Face to face communication is unsuitable for large organizations has they have branch officers are located at different places and even in different countries.

  4. Not accountable

      Face to face communication is difficult to hold someone responsible or accountable for something spoken face to face. 

  5.Low legal and reference value

      Face to face communication is oral ; no written records are kept so it cannot be quoted in the court of law.

  6. Poor retention by listener

      In face to face, the communicator can speak at the rate of 100 to 200 words per minute , while the listener's brain can possess about 600 to 700 words per minute. The result is that the listener's mind wanders and he doesn't grasp all the message to speaker . 

BENEFITS OF FACE FACE COMMUNICATION

            Here are six various benefits of face to face communication . They are under follows ; 

      1. Shows body language

       2. Builds relationships 

       3. Values the person

       4. Boosts effectiveness

       5. Protects confidentiality

        6. Enhances trust and credibility

COMMUNICATION THROUGH TECHNOLOGY

                    Using technology in Communication has become a necessity, it's now part of our lives. People communicate through emails, faxes, Mobile phones, texting services, video conferencing, video chat rooms and social media channels. As time goes on, more emerging technologies will change the way we communicate and it will be up to us to embrace them or not. Let's look at the impact or Use of Technology in Communication both to individuals and businesses. Because the technology has completely changed how these two parties are communicating. 

                   The impact of technology in Communication to a business today, every business uses technologyby easing communication with in companies and among Investor and suppliers. Below are a few uses of technology in Communication to a business.  

  Easy Product Launch : During the past, companies and small business used to face a lot difficulty in informing there consumers about a new product. A company had to pay for expensive door to door marketing which could even take a lot of time to yield results. Now a days things have become simple, through email subscriptions, companies will have data for most consumers, so if they introduce a new item or service. 

  Product or Service Surveys : Before the invention of the internet, so it was so difficult to conduct a survey, most companies would pay money to magazines and place survey forms and offer gif to users who filled those surveys and mailed them back to the company. 

   Social Interaction with Consumers : With the recent invention of social networks like Facebook and Twitter , a business can create business pages then get followers for these pages . The process is so simple and freee. For some business, they set a budget for building a fun based on their pages, so they use these pages to update and communicate with their followers. 

   Video Conferencing : Gone are the days when you had to wait for your boss to be in the meeting to start a presentation. New technology unables your boss to be in the business meeting while in hotel in Hawaii preparing for a partnership or investors meeting. These has been made possible by the invention of video conferencing.

   Use of Digital Networks: "Phones and printers are all digitised, not like before when communication was hindered by telephone lines. During bad whether, most the lines wood go off. Now with satellite and broadband transmissions, you can communicate with anyone at work or off work via their mobile phones.

    THE IMPACT OF TECHNOLOGY IN                              COMMUNICATION TO INDIVIDUALS

        Technology was changed the way we interact and communicate with other. The increased use of social base networks, people can create new relationships and also discover old friends with technology, parents can communicate and keep track of their children. So communication as become easier and cheaper. Below are a few uses of technology towards individuals.

        Text messaging services: keeping in touch with friends is very important, so text messaging services have solved this problem by creating mobile phone apps, which unable you to text your buddies on instant for free. A good example is e-buddy.

        Social networking platforms: These social interaction networks have helped individuals old school friends and also get new friends based on interests. Before this technology, it would be next to impossible for you to find your old friends and interact with them on an instant, share life and your past on instant.

        Parental security apps: Gone are the days when you had to lie your parents about your location now with GPS tracking mobile apps, your parent will install with GPS- Enabled app, and they can see where you are. See an example of such app is Securatrack.

        Free internet course: Friends can call each other for free using internet call centers. A good example is Skype. With Skype software installed on my laptop, I can communicate with my friends for free. If they also have Skype on their laptops. This software can also be installed on smartphones.

        Use of emails: Even though social networks are trying to replace email communication; there is certain information which users cannot exchange via social networks. So email services like Yahoo mail, Hot mail and Gmail have eased communication. 

    ROLE OF COMMUNICATION

                  TECHNOLOGY IN OUR SOCIETY   

                       Communication technology encompasses a broad range of mediums, from the internet to radio to television to wireless signal providers. It is used in the business sphere, in personal relationship and also in public places that are neither primarily commercial or personal, such as a subway stop that uses televisions to broadcast schedule changes. Traditionally, communication technology is limited to hardware such as radio receptors or television set . However, the popularity of wireless technologies has correspondingly made the concept of communication technology slightly more ethereal. All though " hot spots" are required to transmit wireless signal, the seemingly unlimited variety of wireless devices makes this form of communication technology particularly invigorating in terms of its potential growth. 

        In our present society, communication technology is never of in the same way that to used to be only a few decades before. While people can elect individually to participate with the technology, the public or private boundary has become very hard to defferentiate. Cell phones, which allow people to connect to the internet, are designed to remain receptive to messages unless there battery has died. The natural human urge to connect with others is now a constant option, instead of an vocational luxury. The presence of older communication technology such as Radio or Television in people's lives does not have the same significance that it once did, although it still place a role. Increasingly, communication technology is viewed as a kind of platform. A radio show might be more popular than a television show, or vise-versa. People accord relevance to content not necessarily the platform on which it is found. This has forced content providers it become increasingly competitive in terms of branding themselves in the market in order to attract attention.

        Regardless of what the future holds, the present is very much an environment influenced by communication technology. It is not an uncommon sight to see someone walking down a crowded street, completely absorbed by the display of there smartphones the way we choose to connect with people has become largely mediated by communication technology. Most of us, perhaps not surprisingly, have accepted this transition without question. 

IN MY POINT OF VIEW

        Face to face communication is better than communication through technology, because face to face communication improves our speaking skills. It also minimise the stage fear of the individual. Face to face communication is more likely to be perceived as credible. Face to face communications are more productive than other modes of communication. Technology used communication leaves people vulnerable to cyber attacks from online criminals and can pose physical threat, particularly to children, as online chatrooms can attract predators who pose as peers to gain trust and personnel information.

                              CONCLUSION

        Most of us use of our cellphones and computers to inform, make requests of , and collaborate with co-workers, clients and customers. The digital age has connected cross the world, making e-commerce and global networking reality. But does this reliance on technology also mean we are losing the ability to effectively communicate with each other in person? 

      Ulrich Kellerer think so. He is a leadership expert, international speaker, and author. According to Kellerer, " When it comes to effective business communication, over reliance on technology at work can be hindrance, especially when it ends up replacing face to face, human interaction.

REFERENCE

        1. www.wikipedia.org.in

        2. Influence of information and communication technology on digital drive- Global journal of comparative science 

        3. http://. communication technology techwalla.com

             

                            THANK YOU